Refund Policy
Mirnexo After‑Sales Policy
This after‑sales document lays out the full workflow for return applications, merchandise‑quality disputes and refund settlement for transactions completed on mirnexo.com, aiming to bring buyers reassuring shopping experiences for fashion jewellery and decorative accessories.
Before Requesting a Return
We strongly recommend you thoroughly go through product introductions, material descriptions and dimension specifications prior to submitting orders. If you harbour doubts concerning jewellery sizing, metal composition, finish or available variants, seek advice from customer‑support representatives before checkout.
Scenarios Eligible For After‑Sales Intervention
Our team will render support for three primary categories of order anomalies:
- Incorrect‑item dispatch: Delivered ornaments deviate substantially from the goods you originally placed an order for.
- Transit‑damage / manufacturing defect: Jewellery arrives broken, tarnished or carries confirmed production‑quality flaws.
- Fulfilment error: Missing‑item parcels and other verified order‑execution mistakes.
Jewellery & Accessory Return Requirements
Return‑sent merchandise needs to satisfy the criteria below to gain acceptance: ‑ Jewellery pieces remain unworn and maintain original factory condition. ‑ No artificial scratches, wear‑induced tarnish or man‑made damage exists on items. ‑ Original retail packaging, dust‑pouches and matching accessory components have to be sent back together where applicable. Products failing these evaluation benchmarks will lose return eligibility.
How To Submit After‑Sales Applications
Please raise your return or reimbursement claim within 14 calendar days counting from the day you receive the parcel. Your message must contain order ID, purchaser’s full name, a clear problem narration and photographic proof if quality defects exist. Our support specialists will evaluate your case and inform you of subsequent operating steps.
Review and Refund Process
Once your return application obtains approval, goods mailed back will go through condition inspection upon arrival at our designated receiving location. After condition‑verification passes, reimbursement funds will be channelled back toward your initial payment instrument. Actual fund‑arrival timings hinge on payment‑service providers and bank‑processing cycles.
Circumstances For Rejecting Refund Applications
Claims may get declined under these circumstances: application exceeds the valid 14‑day time‑window; ornaments show obvious usage traces; damage originates from improper user‑operation; original packaging and auxiliary accessories are missing.
Order Cancellation
If you hope to abort your purchase order, notify us as early as you possibly can. Cancellation can only take effect before merchandise commences preparation and shipment. After parcels get dispatched, order‑cancellation operations are no longer feasible.
Contact Mirnexo
For return‑, refund‑ and order‑issue‑related consultations:
Brand Name: Mirnexo Website: mirnexo.com
Website Operator: YUNNENG TECHNOLOGY LIMITED
Business License Entity: YUNNENG TECHNOLOGY LIMITED
Registered Address:
WORKSHOP 251 ON 3/F,
JOIN-IN HANG SING CTR 2-16,
KWAI FUNG CRESCENT,
KWAI CHUNG,
NT,
HONG KONG
Email: service@mirnexo.com Customer Service Phone: +852 47485867