Privacy Policy

Privacy Policy

Last Updated: October 12, 2026

At Mirnexo, protecting customers’ personal information is an important part of building reliable and trustworthy online shopping experiences. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit mirnexo.com, place orders, or interact with our services.

By accessing our website, you acknowledge and agree to the practices described in this Privacy Policy. Where consent is required by applicable laws, we will request such consent separately.

1. Information We Collect

We collect different types of information depending on how you interact with our store. Information may be collected when you browse products, place orders, contact customer support, provide feedback, or subscribe to updates.

Personal Information We May Collect

The information you provide may include:

  • Contact Information: Full name, email address, shipping address, telephone number, and other contact details.
  • Order Information: Purchased jewellery products, order records, transaction details, and customer service communications.
  • Payment Information: Payment transactions are processed through qualified third-party payment providers. Mirnexo does not store complete credit card information on our own servers.
  • Marketing Preferences: Newsletter subscriptions, promotional preferences, and communication choices where applicable.

You should provide accurate information when placing orders or contacting our customer support team.

Information Collected Through Website Use

When you visit Mirnexo, certain technical information may be collected automatically, including:

  • IP address.
  • Browser type and device information.
  • Operating system information.
  • Pages viewed and browsing activity.
  • Access times and website interaction records.

This information helps us maintain website stability, improve security, analyze performance, and enhance the shopping experience.

2. How We Use Your Information

We may use collected information for legitimate business purposes, including:

Order Fulfillment

To process purchases, arrange shipment, provide delivery updates, and manage order-related services.

Customer Support

To respond to questions regarding jewellery products, payments, shipping, returns, refunds, and other service requests.

Website Improvement

To analyze customer interactions, improve website features, optimize product presentation, and enhance shopping experiences.

Security and Fraud Prevention

To identify suspicious activity, protect customer accounts, prevent unauthorized transactions, and maintain website security.

Legal Compliance

To comply with applicable laws, regulations, and lawful requests from authorities.

3. Cookies and Similar Technologies

Mirnexo may use cookies, pixels, and similar technologies to support website functions and understand visitor behavior.

These technologies may help us:

  • Remember shopping preferences.
  • Maintain shopping cart contents.
  • Analyze website traffic and performance.
  • Improve website navigation.
  • Measure marketing effectiveness.
  • Support relevant advertising activities where permitted.

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect some website features.

4. Third-Party Services and Data Sharing

We work with qualified third-party service providers to support business operations, including:

  • Payment processing.
  • Shipping and fulfillment.
  • Website hosting.
  • Email communication.
  • Customer support services.
  • Analytics and advertising services.

These providers only receive information necessary to perform their assigned services and process information according to their own privacy practices.

We may also disclose information when required by law, to respond to legal requests, protect our rights, prevent fraud, or maintain the security of our services.

We do not sell personal information to third parties for monetary compensation. However, certain advertising-related data sharing activities may be considered sharing or targeted advertising under applicable privacy laws.

5. Advertising Services and AppLovin Privacy

Mirnexo may work with third-party advertising and analytics partners to support advertising measurement, campaign performance analysis, fraud prevention, and relevant advertising services.

One of our advertising partners may be AppLovin.

AppLovin and its affiliated services may collect and process certain information from users’ devices, including device identifiers, advertising identifiers, IP addresses, device information, website interaction information, and usage-related data according to their own privacy practices.

This information may be used for purposes including:

  • Providing relevant advertisements.
  • Measuring advertising performance.
  • Providing analytics services.
  • Detecting and preventing fraudulent activities.
  • Improving advertising technologies.

For more information about AppLovin’s privacy practices, please visit:

AppLovin Privacy Policy:
https://legal.applovin.com/privacy/

Where required by applicable privacy laws, users may have choices regarding personalized advertising and certain data processing activities.

6. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Request access to personal information we maintain.
  • Request correction of inaccurate information.
  • Request deletion of eligible personal information.
  • Withdraw consent where applicable.
  • Unsubscribe from marketing communications.
  • Opt out of certain advertising-related activities where required.

To submit a privacy request, please contact us using the information provided below.

We may verify your identity before processing certain requests.

7. Data Protection

We use reasonable technical, administrative, and organizational measures designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

Although we take security measures seriously, no internet-based system can guarantee complete security.

8. Children's Information

Mirnexo does not knowingly collect personal information directly from children under 13 years old.

If you believe that a child has provided personal information to us without appropriate authorization, please contact our customer support team.

We will review the matter and take reasonable steps where necessary.

9. Policy Changes

This Privacy Policy may be updated due to changes in our services, business operations, website technologies, or legal requirements.

Any revised version will be published on this page with an updated effective date.

We encourage customers to review this Privacy Policy periodically.

10. Contact Mirnexo

For privacy-related questions, personal information requests, or concerns regarding this Privacy Policy, please contact us.

Website Operator:
YUNNENG TECHNOLOGY LIMITED

Business License Entity:
YUNNENG TECHNOLOGY LIMITED

Registered Address:

WORKSHOP 251 ON 3/F,

JOIN-IN HANG SING CTR 2-16,

KWAI FUNG CRESCENT,

KWAI CHUNG,

NT,

HONG KONG

Website:
https://mirnexo.com

Email:
service@mirnexo.com

Customer Service:
+852 47485867

When contacting us about an order or privacy request, please provide relevant details so we can assist you efficiently.

Thank you for choosing Mirnexo. We are committed to protecting your personal information and providing a safe online shopping experience.