FAQ
Frequently Asked Questions
Welcome to the Mirnexo Help Hub. Below you can find answers covering fashion jewellery & accessories, order submission, logistics, payment choices and after‑sales support. If your concern is not addressed below, please reach out to our customer‑service team.
Email: service@mirnexo.com Phone: +852 47485867
Tip: Please provide your Order ID plus the email you used during checkout to speed‑up case handling.
Products & Item Specifications
Q: What sort of goods does Mirnexo sell? A: We specialise in fashion‑oriented jewellery and decorative accessories. Our catalogue contains necklaces, earrings, bracelets, rings, coordinated jewellery sets and other wearable ornaments, made for shoppers seeking wearable, stylish pieces for daily use or gift‑giving.
Q: How can I pick suitable jewellery dimensions? A: Please go through the specification information displayed on each product page prior to checkout. When making your selection, take item size, wearing comfort, design characteristics and usage occasions into consideration. Feel free to message our support staff for clarification before placing orders if you are uncertain.
Q: Will real‑world jewellery colour and finish exactly match web‑page photographs? A: Minor tone and gloss differences may occur due to screen‑calibration gaps, indoor‑studio lighting and different shooting setups. We publish multiple reference photos and written specifications to help you evaluate merchandise before buying.
Orders & Payments
Q: How do I complete a purchase? A: Select your favourite jewellery or accessory pieces, pick applicable variants, add items to cart and proceed through the checkout workflow. Once your payment has been successfully processed, an order‑confirmation email will be sent to your inbox.
Q: What payment channels are supported at checkout? A: Acceptable secure payment methods consist of credit cards, debit cards, PayPal and further encrypted checkout alternatives. Actual available options will dynamically show on‑page and may differ depending on your geographic location.
Q: Am I allowed to adjust my submitted order after paying? A: Submit modification requests to support as quickly as you possibly can. Adjustments can only be considered if goods have not yet entered preparation or shipment workflows. Once parcels are handed over to couriers, no further edits can be performed.
Shipping & Delivery
Q: What is the general delivery timeline? A: Our logistics team normally takes 1‑3 business days for order handling after payment validation. After dispatch, standard cross‑border delivery usually requires 10‑20 business days. Express delivery options might be accessible for certain destinations.
Q: Where can I track my parcel status? A: Once your goods are dispatched, an email holding your tracking reference will be sent out. Kindly allow a short grace period for courier backend databases to sync scanning logs.
Returns & Refunds
Q: Can fashion jewellery and accessories be sent back for refund? A: Return‑and‑refund applications will be judged under our formal Refund Policy. When lodging claims, make sure you supply your order number, item particulars, the reasoning for your claim and picture/video documentation if it is required.
Q: What should I do if I receive wrong jewellery or defective merchandise? A: Notify us right away upon discovering fulfilment mistakes or manufacturing flaws. Furnish your order reference together with snapshots of received goods and a clear explanation of the problem; our team will assess your submission and propose viable resolutions.
Q: Are previously‑worn jewellery pieces eligible for return? A: Return‑submitted jewellery and accessories need to stay in original unused condition. Items with obvious wear marks, scratches, tarnishing caused by improper use or missing original packaging may lose return qualification.
Product Care
Q: How should I maintain my fashion jewellery? A: To retain shine and extend service life, please follow care guidance that comes along with your jewellery. Avoid long‑time contact with water, perfume and cosmetics; store your ornaments in dry places when you are not wearing them.
Company Information
Brand Name: Mirnexo Website: mirnexo.com
Website Operator: YUNNENG TECHNOLOGY LIMITED
Business License Entity: YUNNENG TECHNOLOGY LIMITED
Registered Address:
WORKSHOP 251 ON 3/F,
JOIN-IN HANG SING CTR 2-16,
KWAI FUNG CRESCENT,
KWAI CHUNG,
NT,
HONG KONG